Frequently Asked Questions

Australian customs requires a compliant valuation to determine the correct duty and GST payable on your imported vehicle. Our valuations are prepared to meet Australian Border Force requirements.

Yes. Our valuations are prepared to meet Australian Border Force (ABF) requirements. We’ve completed thousands of valuations over the years, and our documents are regularly accepted by customs authorities. If there are ever any questions from customs about your valuation, we’ll work with you to resolve them.

We’ll need: (1) Vehicle details — make, model, year, specifications, and condition; (2) Purchase documentation — invoice, sales contract, or proof of payment; (3) Import details — country of origin, shipping arrangements if known. Our online form walks you through everything we need.

We deliver most valuations within the same or next business day. If you need an urgent valuation, please let us know and we’ll do our best to accommodate your timeline.

We value all types of personal and commercial vehicles including cars, motorcycles, trucks, buses, and specialty vehicles. We have experience with vehicles from Japan, USA, UK, Europe, and other markets. Whether it’s a classic sports car, a family SUV, or a commercial truck, we can help.

Our pricing is transparent and competitive. The cost depends on the type of vehicle and complexity of the valuation. Contact us with your vehicle details and we’ll provide a clear quote upfront — no hidden fees or surprises.

While rare, customs authorities may occasionally query a valuation. If this happens, we’ll work with you to respond to their questions and provide any additional supporting documentation. Our valuations are prepared with defensibility in mind, including clear methodology and market evidence.

Yes, we can provide pre-purchase valuations if you’re trying to estimate import costs before committing to a purchase. These indicative valuations can help you understand the likely duty and GST payable. Once you’ve completed the purchase, we can issue the final customs valuation.

Valuations are delivered as PDF documents via email. You can forward these directly to your customs broker or import agent. If you need physical copies or alternative formats, just let us know.